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The roadmap coordinates digital citywide initiatives that support the efficient exchange of information and services between the public and the City of New York government. It includes a series of applications: the user experience and content of nyc.gov, 311 online, crowdsourcing and participatory media initiatives, and the coordination of social media efforts. It is responsible for ensuring that social media policies are up-to-date and followed by all managers, and that design, style, and engagement quality is consistent across the digital experience.
Source:Bloomberg
The NY Digital City Roadmap (2,2 MB): New York City Digital Roadmap