Urenio Watch Watch: Collaborative Innovation

Engaging Citizens in Co-Creation in Public Services

Engaging Citizens in Co-Creation in Public ServiceProfessors Nambisan and Nambisan present an innovative framework from which to view citizen “co-creation,’ which refers to the development of new public services by citizens in partnership with governments.

The authors present four roles that citizens can play in the co-creation of public services: explorer, ideator, designer, and diffuser, with examples of citizens playing each of these roles.

  • Explorers identify/discover and define emerging and existing problems.
  • Ideators conceptualize novel solutions to well-defined problems.
  • Designers design and/or develop implementable solutions to well-defined problems.
  • Diffusers directly support or facilitate the adoption and diffusion of public service innovations and solutions among well-defined target populations.

This report continues the IBM Center’s for the Business of Government interest in the concept of public service co-creation and co-delivery. The report, Beyond Citizen Engagement: Involving the Public in Co-Delivering Government Services, by P.K. Kannan and Ai-Mei Chang, provided a guide for introducing and implementing a co-delivery initiative. Taken together, these two reports are on the forefront of increased insight into how governments can improve services through co-creation and co-delivery.

In their report, Professors Nambisan and Nambisan note that numerous forces are redefining citizen roles in the public sphere, “a shift from that of a passive service beneficiary to that of an active, informed partner or co-creator in public service innovation and problem-solving.“ The authors offer four strategies for government leaders who wish to encourage citizen co-creation. They are:

  1. Fit the approach to the innovation context
  2. Manage citizen expectations
  3. Link the internal organization with the external partners
  4. Embed citizen engagement in the broader context

More info

Via GovLoop: Four Roles for Citizen Co-Creators