This document contains a literature review of the gamification topic, providing a conceptual background, and presenting a selection and analysis of the applications to e-government services. It identifies the common procedure of gamification application to e-government services, highlighting visible methodological gaps. The study characterises gamification element usage and highlights the need for a standardised methodology during element selection. Continue reading
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Cities
This book chapter by M. R. Johannessen and L. Berntzen (2017) explores the concept of Transparent Smart City providing useful insights on how city councils and city administrations can apply smart technology for increased transparency. The authors also provide an overview of available technologies from a case study in Norway. Continue reading
Ricardo Matheus, Marijn Janssen and Devender Maheshwari (2018) have recently published an article entitled “Data science empowering the public: Data-driven dashboards for transparent and accountable decision-making in smart cities” regarding the benefits of using data-driven dashboards for the governance of smart cities. According to their research, there are significant challenges that have to be considered when designing dashboards. They suggest a set of principles that can guide the design process in order to make the decision-making process more transparent and trustful.