This article suggests ways to capture users’ views and perceptions of smart city services and applications towards more informed decision- and policy-making processes. It contributes to the debate on several issues pertaining to smart cities, urban computing, and information management.

Motivated by the dynamic field of smart-cities research, the current study represents a move to a finer understanding of end users’ perceptions and attitudes to smart-city services and applications. According to the authors, this understanding is critical not just to design smart-cities services but to ensure the functionality and sustainability of smart cities. Continue reading →